Contact Us

We're here to help.

Whether you have a question about your order, need help finding the right product, or just want to say hey — our team is real people who actually read every message.

⏱ We typically reply within 24–48 hours

Common Questions

How long does shipping take?

Orders process in 1–3 business days. Delivery is typically 7–14 business days depending on your location. You will receive a tracking number as soon as your order ships.

Do you offer free shipping?

Yes — free shipping unlocks automatically on orders of $35 or more. No code needed, it applies at checkout.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not happy with your order for any reason, reach out to us and we will make it right — no hoops, no hassle.

My order hasn't arrived — what do I do?

First check your tracking link from your confirmation email. If it has been more than 14 business days with no update, email us at zencaseshops@gmail.com and we will investigate right away.

Can I change or cancel my order?

We process orders quickly, but if you need to make a change contact us within 12 hours of placing your order and we will do our best to help.

How does the ZenPoints rewards program work?

ZenPoints is our way of rewarding you every time you shop. Here is how it works:

🟢 Earn 6 points for every $1 you spend.

🟢 100 points = $1 off your order.

🟢 Redeem your points for dollars off or put them toward free shipping — your choice. Points are added to your account automatically after each purchase. Create an account or log in to start earning today.

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